Resource Article: Best Practices: Solicit and Respond to Client Feedback

Many firms mistakenly assume that clients will automatically speak up when they’ve got a complaint. Not so. All too often, the client just goes away without saying a word.

“Often, I am asked my opinion about the single most effective marketing strategy a law firm can implement. Without exception, the answer is, “Ask your clients for feedback and respond to what they say.” It’s just that simple.”

This resource is included in AvvyPro’s Resource Library along with others tagged under soliciting-feedback where you can find articles and resources with a similar focus.

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