Resource Article: Best Practices: Solicit and Respond to Client Feedback

Many firms mistakenly assume that clients will automatically speak up when they’ve got a complaint. Not so. All too often, the client just goes away without saying a word.

“Often, I am asked my opinion about the single most effective marketing strategy a law firm can implement. Without exception, the answer is, “Ask your clients for feedback and respond to what they say.” It’s just that simple.”

https://www.findlaw.com/legal/practice/practice-guide/best-practices-solicit-and-respond-to-client-feedback.html

This resource is included in AvvyPro’s Resource Library along with others tagged under soliciting-feedback where you can find articles and resources with a similar focus.