Many firms mistakenly assume that clients will automatically speak up when they’ve got a complaint. Not so. All too often, the client just goes away without saying a word.
“Often, I am asked my opinion about the single most effective marketing strategy a law firm can implement. Without exception, the answer is, “Ask your clients for feedback and respond to what they say.” It’s just that simple.”https://www.findlaw.com/legal/practice/practice-guide/best-practices-solicit-and-respond-to-client-feedback.html
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